Overview

Our refund and returns policy lasts 7 days from the date the order is delivered. If 7 days have passed since delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Gift cards
• Downloadable software products

Please do not send your purchase back to the manufacturer, we will advice you where to return the items

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@coldin.co.za

Exchanges

We only replace/repair items if they are defective with no signs of damage caused by the buyer. first contact us at info@coldin.co.za we will guide you how to return the item for repairs or replacement. Our warranty is 6 month on all items unless otherwise stated.

Shipping returns

To return your product, you will be responsible for the return shipping, unless we expressly confirmed that we will cover the shipping in writing (e-mail).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@coldin.co.za for questions related to refunds and returns.